Shipping Policy

Ella May Studio | Art That Speaks

Last updated: 16 October 2026

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At Ella May Studio, every piece is thoughtfully created, carefully finished and packed with care as we want your artwork and handmade treasures to arrive safely.

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1. Shipping Within Australia

We ship Australia-wide using Australia Post.

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Shipping costs are calculated separately from the price of our products and are displayed at checkout before you complete your purchase.

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Why do we charge for shipping?

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As a small independent Australian creative business, we believe in keeping our product prices fair, transparent and consistent between the markets and our web store.

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All courier and postal services charge us for postage/delivery fees. Australia Post charges us to deliver your order, and rather than building these costs into our product prices, we charge postage separately.

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Shipping charges are calculated at checkout based on the delivery options available for your order.

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Costs may vary depending on the size, weight and destination of your parcel.

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All shipping charges will be clearly displayed before payment.

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Unfortunately, as a small business, we are unable to absorb the cost of shipping as postage is a genuine cost of delivering your order.

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We offer two delivery options within Australia:

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Standard Shipping — Australia Post Parcel Post

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Our standard delivery option provides an economical way to receive your order, with tracking where available.

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Express Shipping — Australia Post Express Post

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For customers who would like their order sooner, Express Post is available at an additional cost.

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Express Post provides faster delivery through Australia Post's express network, although delivery dates are not guaranteed.

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Please note that choosing Express Post does not change the time required to prepare or make your order.

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2. Order Processing Times

All our products are handmade in our Melbourne studio.

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We aim to prepare and dispatch in-stock orders within 2–5 business days after payment has been received.

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During busy periods, market events or seasonal holidays, processing may take a little longer.

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For made-to-order, out-of-stock or customised items, additional preparation time may apply. Where possible, this will be communicated in the product description or when your order is confirmed.

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Please note that processing times do not include Australia Post delivery times.

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3. Delivery Times

Once your order has been dispatched, delivery times are determined by Australia Post.

Estimated delivery times vary depending on your location, the postage service selected and Australia Post's delivery network.

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Regional and remote areas may experience longer delivery times.

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Please note that delivery estimates are not guaranteed. Delays caused by Australia Post, public holidays, extreme weather or other circumstances outside our control may occur.

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4. Packaging

We take great care when preparing your order.

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Our products include original artworks, framed pieces and handmade objects that may require additional protection during transport.

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Where practical, we aim to use recyclable, reusable or repurposed packaging materials, reflecting our commitment to thoughtful and sustainable making.

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Our priority is to ensure your order arrives safely while minimising unnecessary packaging.

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5. Tracking Your Order

Where a tracked Australia Post service is used, tracking details will be provided once your order has been dispatched.

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You can use these details to follow your parcel's delivery progress through the Australia Post website.

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6. Incorrect Delivery Details

Please ensure your shipping address is accurate and complete when placing your order.

If you notice an error, contact us as soon as possible.

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If your order has not yet been dispatched, we will do our best to update the details.

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Additional postage charges may apply if a parcel needs to be resent because of an incorrect or incomplete address supplied at checkout.

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7. Lost or Damaged Parcels

We carefully package every order to help protect it during transit.

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If your parcel arrives damaged, please contact us as soon as possible with your order number, photographs of the packaging and the damaged item.

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If your parcel appears lost or has not arrived within a reasonable timeframe, please contact us so we can assist with an Australia Post enquiry.

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We will work with you to resolve delivery issues in accordance with your rights under Australian Consumer Law.

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8. International Shipping

At present, our online shipping service is available within Australia only.

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If you are located overseas and interested in purchasing an Ella May Studio creation, please contact us to discuss whether international delivery can be arranged.

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Any international shipping costs, customs duties or import taxes will be discussed or disclosed before an order is confirmed, where applicable.

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10. Contact Us

If you have any questions about shipping, delivery or your order, please get in touch.

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Ella May Studio | Art That Speaks

Handmade in Melbourne, Australia

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Email: ellamaystudio@outlook.com

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Thank you for supporting independent Australian art, thoughtful design and handmade creativity.

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Every purchase supports our commitment to creating art with purpose — designed to comfort, inspire & encourage.