Privacy Policy

Ella May Studio | Art That Speaks

Last updated: 16 October 2026

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At Ella May Studio, we value your trust and respect your privacy. We are committed to handling your personal information responsibly, transparently and securely.

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This Privacy Policy explains how Wix will collect, use, store and protect your personal information when you visit our website, purchase our products, subscribe to our mailing list, register for workshops or communicate with us.

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We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

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1. Information We Collect

When you interact with Ella May Studio, Wix may collect the following information:

• Your name and contact details, including email address and telephone number.

• Billing and delivery addresses when you make a purchase.

• Order details, purchase history and transaction information.

• Information you provide when subscribing to our newsletter or mailing list.

• Information supplied when booking workshops or events.

• Messages, enquiries, feedback and other communications you send us

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Wix platform only collects personal information that is reasonably necessary for operating our business and providing our products and services.

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2. How We Use Your Information

Wix may use your personal information to:

• Process, prepare and deliver your orders.

• Communicate with you about purchases, deliveries and customer enquiries.

• Manage workshop bookings and event registrations.

• Provide customer service and respond to requests.

• Send newsletters, product announcements, workshop information and special offers where you have subscribed or where otherwise permitted by law.

• Improve our website, products and customer experience.

• Maintain business records and comply with legal obligations.

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We do not sell or rent your personal information to third parties.

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3. Online Purchases and Payments

Our website is hosted on the Wix platform, which provides online shopping and website services.

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When you make a purchase, information necessary to complete your transaction may be processed by Wix and our selected payment service provider, Square.

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We do not directly store your full credit card details.

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Payment information is handled through the security systems of the relevant payment provider, subject to its own privacy and security policies.

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4. Sharing Your Information

Wix may share personal information with trusted service providers where reasonably necessary to operate our business, including:

• Website hosting and ecommerce providers.

• Secure payment processing services.

• Postal, courier and delivery services.

• Email marketing and communication platforms.

• IT, website support and business administration providers.

• Government authorities or regulatory bodies where required by law.

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We only share information reasonably necessary for the relevant purpose and do not authorise service providers to use it for unrelated marketing.

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Some service providers may process or store information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately.

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5. Email Marketing and Newsletters

If you subscribe to our mailing list, we may send you occasional emails featuring:

• New artwork and product collections.

• Studio news and creative updates.

• Upcoming workshops and events.

• Special offers and announcements.

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You can unsubscribe at any time by selecting the unsubscribe link in our marketing emails or contacting us directly.

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We respect your inbox and aim to keep our communications relevant and thoughtful.

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6. Cookies and Website Analytics

Wix website may use cookies and similar technologies to provide essential website functionality, improve your browsing experience and understand how visitors use our website.

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These technologies may help us:

• Maintain shopping cart and checkout functionality.

• Remember website preferences.

• Understand website traffic and visitor interactions.

• Improve website performance and functionality.

• Measure marketing effectiveness, where applicable.

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You can manage or disable certain cookies through your browser settings or any cookie preference tools provided on Wix website.

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Disabling some cookies may affect website functionality.

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7. Storage and Security of Information

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

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Our website uses Wix, a third-party hosting and ecommerce services with security measures designed to protect customer information.

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Although we take privacy and security seriously, no online transmission or storage system can be guaranteed to be completely secure.

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Wix retains personal information only for as long as reasonably necessary for business, customer service and legal purposes, after which it is securely deleted or de-identified where appropriate.

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8. Accessing or Correcting Your Information

You may contact us to request access to personal information Wix holds about you or to ask us to correct information that is inaccurate, incomplete or outdated.

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We will respond to reasonable requests in accordance with applicable privacy laws and forward them to the website host, Wix.

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You may also contact us if you wish to raise a concern about how your personal

information has been handled. We will ask Wix to review your concern and respond within a reasonable timeframe.

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9. Third-Party Websites

This website may contain links to external websites, social media platforms or other third-party services, such as Instagram.

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Ella May Studio is not responsible for the privacy practices or content of those external websites.

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We encourage you to review their privacy policies before providing personal information.

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10. Children's Privacy

Our website and online shop are intended for general audiences.

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We do not knowingly collect personal information from children without appropriate consent where required.

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For workshops participants under 18, additional consent or contact information may be requested from a parent or guardian where appropriate.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality or legal requirements.

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Any changes will be published on this page with an updated revision date.

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We encourage you to review this policy periodically.

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12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact us.

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Ella May Studio | Art That Speaks

Melbourne, Victoria, Australia

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Email: ellamaystudio@outlook.com

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Thank you for supporting independent Australian art, thoughtful design and handmade creativity.

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Every purchase supports our commitment to creating art with purpose — designed to comfort, inspire & encourage.